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Welcome
UMASS Memorial 

Your organization has invested in your wellness and career longevity by providing you with priority access to trauma prevention after a critical incident. All members receive

  • Priority scheduling

  • $20  copay per session

  • Ongoing support

  • Expert referral when needed.

We're glad you're here

Critical Incident Support Program

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FOR BIRTH AND MEDICAL PROFESSIONALS ONLY

Our Critical Incident Support Program (or CISP) is a professional support service exclusively offered for birth and medical professionals. This structured one-on-one support program is meant to address the symptoms of acute work-related stress quickly and effectively so that care providers can get back to doing what they love- and feeling well while they do it.

We believe that what the industry is calling burnout is often unaddressed trauma and distress that is incurred through normal job duties for medical and birth professionals.

Rather than a pathology, acute stress is a predictable and normal reaction to many of the challenges that front-line responders face. Much like medical equipment, care for the impact of job performance should be a normal way that professionals and institutions invest in their career longevity and satisfaction.

 

Staff who receive trauma-informed support have lower absenteeism, higher job satisfaction and improved job retention. They report feeling more confident in their work and more supportive of patients' emotional needs. When staff are well-cared for, everyone wins.

WHAT MAKES THIS DIFFERENT?

 

Critical Incident Support Program is not therapy. It is a 6-week program that focuses on the symptoms related to a single incident with the goal of rapid symptom management and relief. This program is offered one-on-one and is completely confidential.

 

CISP is the perfect answer for someone who is not looking for depth or long-term treatment, but who wants to feel better and back to their daily life as soon as possible.

 

CISP focuses on symptom resolution and education- in order to give you relief now and resilience for the future. 

 

Read our FAQ

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A SIX-WEEK INDIVIDUAL PROCESS

Our 4-step model works to: 

1. Stabilize the professional in acute distress 

2. Debrief the critical incident in a trauma-informed manner

3. Systematically de-escalate the central nervous system until symptom reduction.

4. Integrate the memory into a long-term and non-reactive narrative​

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